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TERMS AND CONDITIONS


Kindly read through our terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you are deemed to have acknowledged, understood, and agreed to the terms as stated below. Half Phase reserves the right to make amendments to the terms and conditions without prior notice.


General

Our working days are from Mondays to Fridays, excluding weekends and Public Holidays. Do note that all enquiries directed to info@halfphaselabel.com and purchase transactions may take approximately 1-2 working days to go through.


Payment  

Half Phase accepts payment through Paypal and credit card payment by major credit cards.

Request for cancellation of order will be declined if any form of payment has been made.


Orders and Delivery

Half Phase will not be able to make changes to orders once they have been confirmed, so please check through your orders before confirming. We will not be held liable for any wrong orders placed.

For international parcels, the cost of shipping is charged based on weight. For more information regarding shipping costs and estimation of delivery duration, please refer to our Shipping Guide.

Kindly ensure that all particulars provided such as your home address and phone numbers are complete and accurate. Unless there is an error on our part, there will be no compensation for parcels that have already been delivered to the provided address.

For parcels that are returned, we will notify you by email upon receiving them. Returned parcels that are unclaimed after 3 months will be deemed as Half Phase's property and no compensation will be offered.

Products 

For accuracy of items, please refer to measurements stated on the product page. Do note that measurements stated may vary 0.5"-0.75" as these items are mass produced. In such cases, it will not be considered a defect and no refunds will be accepted.

For printed and embellished pieces, there will be slight variance as different pieces may appear differently due to fabric placement and human inaccuracy.

Colors shown on website may have slight variance on different screens as different tech devices have different specifications. Requests for exchange/return due to such reason will be rejected.

Backorders 

An order that includes backorders will be shipped together as one parcel after the latest arrival date. To request for separate deliveries, kindly drop us an email at info@halfphaselabel.com. Do note that additional shipping charges will be applicable.

As there could be many factors regarding the delay of an arrival, we will promptly update the relevant product pages on the new estimated date of arrival should there be any changes in status. We regret to inform you that there will be no cancellations for backorders unless the delivery is delayed for more than 2 weeks. All cancelled backorders will be issued store credits instead of a refund.


Defective and incorrect items


We sincerely apologize for any defective or incorrect item(s) sent.

Kindly send us an email to info@halfphaselabel.com with a snapshot of the defect and a detailed description before mailing out the item(s) for us to advise you further. 


Returns

Returns are allowed for all merchandise except for items on sale and all accessories. 

Returns will be provided for item(s) in its original condition (hangtag intact, unworn, unwashed and unaltered) and purchased directly from us. Returns for items that do not meet all above conditions will be declined.

All returns must be mailed back with a traceable mode of delivery, within 7 working days from date of delivery for local orders, and 20 working days from date of delivery for international orders.  

Half Phase will not proceed with the return or exchange request if we did not receive the parcel and are not liable for any parcel loss during the transit. 

Should you purchase our items from any third party, Half Phase will not be liable for any issues and will not accept any request for exchange or refunds.

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